We’re here to make your experience as smooth and enjoyable as possible. Below, you’ll find answers to common questions about tickets, event details, accessibility, and more. Whether you’re planning your first visit or returning, we’ve got all the info you need.
venue faqs
Docks Academy is located on the first floor above Docks Beers on the corner of King Edward Street and Fotherby Street, 100 metres away from Victoria Street Tesco.
Our address is:
Docks Beers, The Church, King Edward Street, Grimsby DN31 3JD.
what3words – ///tell.swaps.stands
The venue is on the first floor above Docks Beers.
walking
We are a 16 minute walk from Grimsby Town train station. The scenic and quickest route is down Victoria Street to the Riverhead, cross over Frederick Ward Way. Take the foot bridge over the river Freshney and walk straight along the waterfront footpath past the Grimsby Fishing Heritage Centre and then Sainsburys on your left and all the way up to Corporation Bridge. Cross over the bridge and head straight over the Victoria Street traffic lights. At the roundabout by the entry to Victoria Street Tesco turn left up King Edward Street.
via bus
The nearest stop is Victoria Street Tesco on bus routes 1, 2 and 20. Buses can be caught from the bus terminal at the Riverhead Exchange in the Town Centre.
Timetables for local bus services are available to view below:
via car
Head for the Victoria Street Tesco. We are well placed if you are heading into Grimsby on the A180. At the last roundabout on the dual carriageway into town take the second exit and turn left on to Lower Spring Street (just after KFC) and right on to King Edward Street.
parking
Free parking is available at Tesco Extra, Market Street for up to 3 hours only or on King Edward Street when businesses are not in operation. For options over 3 hours, we recommend downloading the Horizon Spaces App, where you can purchase a car parking space available at the following locations:
There are three car parks operated by Horizon in close proximity.
Tesco – Market Street Off, Victoria St N, Grimsby DN31 1PG (1 minute walk)
Sainsbury’s – Corporation Rd, Grimsby DN31 1UF (6 minute walk)
Asda – Holles St, Grimsby DN32 9DL (6 minute walk – Via Market Street)
Please note – you cannot go into these supermarkets and request to pay for car parking – it must be done online at www.horizonspaces.co.uk. A limited number of spaces are available.
We do not recommend parking at Victoria Retail Park.
I have a query about my ticket, who do I contact?
All the information you need to know about your ticket query, should be listed below. But if you can’t find what you’re looking for, contact us at tickets@docksacademy.com
Will it be appropriate for me and my guests?
Each event on the website will list an age recommendation. Any under 18s are required to be accompanied by an adult. We recommend you bring a suitable form of ID. If we find anyone onsite without a suitable ID or without an appropriate wristband, you may be asked to leave the event.
How do I book tickets?
Tickets are available to purchase online only.
Click here to view the programme and book your event choice.
Please note, all Docks Academy ticket sales are handled online by SeeTickets. We do not have a box office on site. If you are unable to book online please come to the Docks Beers taproom and our staff will help you make an online purchase.
How will I get my ticket?
Tickets will be emailed to you as a Print at Home Ticket. Please ensure you bring these with you either as a printout or on a phone/mobile device and have them ready as you arrive at the venue. We need to scan these tickets on arrival.
If you cannot find your ticket confirmation email please check your inbox and spam for emails from donotreply@seetickets.com. If you can’t find an email the next step is to contact SeeTickets as they cannot release your data to us.
Can you resend my tickets please?
If you cannot find your ticket confirmation email please first check your inbox and spam for emails from donotreply@seetickets.com. If you can’t find an email the next step is to contact SeeTickets as they cannot release your data to us. If you are having any issues with your PDF tickets, you can request for the confirmation email with the PDF ticket attached to be resent to your email address or you can download your tickets when you track your order. Here you can also update your email address if required. To have your confirmation email and PDF ticket resent simply choose the Resend confirmation email box.
Refunds if the event has changed or can’t take place?
We operate a full refund policy via See Tickets. This means that if any of our events are not able to take place, See Tickets will refund the ticket price. Booking fees will be retained in all circumstances by See Tickets. If the event significantly changes, then there will be an option to request a refund. Rest assured SeeTickets is one of the biggest ticket providers in the UK. They sell tickets for many of the biggest festivals and events. Customers can be assured that their money is in safe hands.
I am unable to use tickets I have purchased, can I get a refund?
We are sorry to hear you cannot attend our event. We operate our refund policy via See Tickets. Therefore, tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in See Tickets terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.
For SeeTickets’ terms and conditions click here
You also have the option to re-list them for resale on See Tickets. For more information visit: See Tickets Fan-to-Fan Resales click here
You can also sell your tickets in the DOCKS ACADEMY GIGS Facebook Group. This is a closed group aimed to make the transfer of tickets as easy as possible.
Someone is selling tickets. Is it safe to purchase directly?
This is your choice to do so. We recommend you contacting tickets@docksacademy.com in advance if tickets are under a new name.
A Guide to Running Times
When booking a ticket to visit a Docks Academy event, information will be provided to show a Doors Open time and an Event Start time. For all events that are a traditionally seated show such as Theatrical Shows, Touring Comedy, Red Herring Comedy Club and other alternative events, Event Start time is true to their word. For all events that are standing, show start times are a guide. Docks Academy are unable to share running times online, as they differ from event to event, we do not receive them until close to the event itself or there are last minute changes on the day. We also like to encourage all ticket holders to arrive in good time to support grassroots musicians we have at Docks Academy.
If you require clarity on running times for any event, please do not hesitate to contact tickets@docksacademy.com to ensure you are able to plan your journey accordingly.
Docks Academy has a wheelchair-accessible lift which provides access to the first floor. We are committed to making the venue accessible to everyone and we endeavour to accommodate all access requirements within the constraints of our historic building, and health and safety regulations. Please do contact us prior to your visit so we are aware of your access needs. Email tickets@docksacademy.com or phone 07733 244110
What happens if I arrive late?
We ask customers to arrive at least 15 minutes prior to the event start time. If you arrive late, you may not be allowed to be admitted at artists discretion.
What will happen in bad weather?
The team will endeavour to ensure the most timely process of scanning tickets and permitting you entrance to the venue. All safety guidelines must be followed, so we suggest wearing appropriate outer-wear, should the weather be bad and you find yourself in a queue. We thank you for your forbearance and cooperation with this.
Can I bring my dog?
Guide, hearing and assistance dogs are welcome to the Academy
Am I allowed to smoke / vape?
Smoking; including e-cigarettes and vaping, is strictly not permitted within the building. There is a smoking area outside the venue.
Are there any items I cannot bring to Docks Academy?
The following list of items is prohibited:
Alcohol, own food and drink, glass containers or bottles, potential weapons, portable laser equipment including laser pens or any illegal or offensive items. Professional Recording Equipment.
Professional Recording Equipment
We have professional photographers and videographers on site during performances for promotional and archival purposes. Images may appear on social media, websites, press releases and printed publicity. If you do not wish to be photographed, please make a member of staff aware. Photography and film by the audience may be prohibited during certain events.
Can I take food into Docks Academy for an event?
We regret to inform you that food is not allowed into Docks Academy during the majority of events. This may be lifted on occasional events that have a more informal setting. Mockingbird Street Food, specialising in chicken and ‘mock’ chicken is open until 9pm. We recommend you arrive at Docks Beers in plenty of time, where you can enjoy food at your leisure in our taproom or outdoor space prior to the event.
Will there be strobe lighting or pyrotechnic in use?
Some shows will have some form of strobe lighting. If you have any concerns or questions on a particular show then please get in touch and we’ll be happy to assist where we can.
Is the show seated, standing or around tables?
Each event on the website will explain whether it is seated (Traditional theatre style), standing (No seats will be available) or tables (Informal events such as Docktoberfest and Christmas).
Can my band play at Docks Academy?
We do get hundreds of enquiries each month about playing Docks Academy. We don’t just stage music events, but also live comedy, dance, theatre and community events so there is a lot of competition for spots in our programme and we can only accommodate a few enquiries each year.
One thing we do ask of all potential bands/artists is that they fill in this form which will add you to our database of artists. We do require this to be done if you wish to be considered.
Zero Tolerance Policy
Docks Academy is proud to operate a Zero Tolerance Policy. We are committed to creating a safe and inclusive space in which everyone can enjoy their time at the venue. Anyone displaying illegal or inappropriate behaviours will be asked to leave the premises.
From April 1st 2023, a restoration levy of £1.00 per ticket will be included in the booking fee. This is a contribution to the venue’s refurbishment, improvement and upkeep. Docks Academy is a heritage building of historic interest with high maintenance and repair costs. This levy helps maintain and improve the building for the benefit of those who visit the venue.
It will ensure Docks Academy remains at the forefront of Grimsby’s visitor economy for many years to come. We will be transparent and ensure every penny of the restoration fee is spent wisely. We thank you in advance for paying it.
notice of photography, audio & video recording in progress
Please note that by entering any of our events, you consent to official event photographers & videographers taking videos & images of you & the reproduction of the images & videos for publication & promotional use in the future.
press accreditation
For press accreditation please contact info@docksacademy.com.
still have a question?
If your question hasn’t been answered by our FAQs, please contact us via email: info@docksacademy.com