venue faqs

where to find us

getting to us

ticket info

accessibility

general info

covid-19 info

where to find us

Docks Academy is located on the first floor above Docks Beers on the corner of King Edward Street and Fotherby Street, 100 metres away from Victoria Street Tesco.

Our address is:
Docks Beers, The Church, King Edward Street, Grimsby DN31 3JD.

The venue is on the first floor above Docks Beers.

getting to docks academy

walking

We are a 16 minute walk from Grimsby Town train station.  The scenic and quickest route is down Victoria Street to the Riverhead, cross over Frederick Ward Way. Take the foot bridge over the river Freshney and walk straight along the waterfront footpath past the Grimsby Fishing Heritage Centre and then Sainsburys on your left and all the way up to Corporation Bridge.  Cross over the bridge and head straight over the Victoria Street traffic lights.  At the roundabout by the entry to Victoria Street Tesco turn left up King Edward Street.


via bus

The nearest stop is Victoria Street Tesco on bus routes 1, 2 and 20. Buses can be caught from the bus terminal at the Riverhead Exchange in the Town Centre.

Timetables for local bus services are available to view below:

bus timetables


via car

Head for the Victoria Street Tesco. We are well placed if you are heading into Grimsby on the A180. At the last roundabout on the dual carriageway into town take the second exit and turn left on to Lower Spring Street (just after KFC) and right on to King Edward Street.


parking

There is limited on street parking on King Edward Street. The nearest 24 hour public car park is Grime Street pay and display a 7 minute walk away.

ticket info

I have a query about my ticket, who do I contact?

All the information you need to know about your ticket query, should be listed below. But if you can’t find what you’re looking for, contact us at tickets@docksacademy.com


Will it be appropriate for me and my guests?

Each event on the website will list an age recommendation. If the event is 14+, under 18s are required to be accompanied by an adult. We recommend you bring a suitable form of ID. If we find anyone onsite without a suitable ID or without an appropriate wristband, you may be asked to leave the event.


How do I book tickets?

Tickets are available to purchase online only.

Click here to view the programme and book your event choice.

Please note, all Docks Academy ticket sales are handled online by SeeTickets. We do not have a box office on site. If you are unable to book online please come to the Docks Beers taproom and our staff will help you make an online purchase.


How will I get my ticket?

Tickets will be emailed to you as a Print at Home Ticket. Please ensure you bring these with you either as a printout or on a phone/mobile device and have them ready as you arrive at the venue. We need to scan these tickets on arrival.

If you cannot find your ticket confirmation email please check your inbox and spam for emails from donotreply@seetickets.com. If you can’t find an email the next step is to contact SeeTickets as they cannot release your data to us.


Can you resend my tickets please?

If you cannot find your ticket confirmation email please first check your inbox and spam for emails from donotreply@seetickets.com. If you can’t find an email the next step is to contact SeeTickets as they cannot release your data to us. If you are having any issues with your PDF tickets, you can request for the confirmation email with the PDF ticket attached to be resent to your email address or you can download your tickets when you track your order. Here you can also update your email address if required. To have your confirmation email and PDF ticket resent simply choose the Resend confirmation email box.

click here


Refunds if the event has changed or can’t take place?

We operate a full refund policy via SeeTickets. This means that if any of our events are not able to take place, SeeTickets will refund the ticket price, plus the booking fee. If the event significantly changes, then there will be an option to request a refund. Rest assured SeeTickets is one of the biggest ticket providers in the UK. They sell tickets for many of the biggest festivals and events. Customers can be assured that their money is in safe hands.


I am unable to use tickets I have purchased, can I get a refund?

We are sorry to hear you cannot attend our event. We operate our refund policy via See Tickets. Therefore, tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in See Tickets terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.

For SeeTickets’ terms and conditions click here

You also have the option to re-list them for resale on See Tickets. For more information visit: See Tickets Fan-to-Fan Resales click here


Someone is selling tickets. Is it safe to purchase directly?

This is your choice to do so. We recommend you contacting tickets@docksacademy.com in advance if tickets are under a new name.

accessibility

We regret that the Docks Academy is not yet wheelchair accessible. Currently the only way of entering the Docks Academy is via one flight of stairs. Please rest assured wheelchair access remains our highest priority. We have plans to install a wheelchair accessible lift in the future and we are grateful for your continued forbearance. If you have any additional accessibility requests, please do not hesitate to contact Docks Academy at info@docksacademy.com or 01472 289795.

general info

What happens if I arrive late?

We ask customers to arrive at least 15 minutes prior to the event start time. If you arrive late, you may not be allowed to be admitted at artists discretion.


What will happen in bad weather?

The team will endeavour to ensure the most timely process of scanning tickets and permitting you entrance to the venue. All safety guidelines must be followed, so we suggest wearing appropriate outer-wear, should the weather be bad and you find yourself in a queue. We thank you for your forbearance and cooperation with this.


Can I bring my dog?

Guide, hearing and assistance dogs are welcome to the Academy


Am I allowed to smoke / vape?

Smoking; including e-cigarettes and vaping, is strictly not permitted within the building. There is a smoking area outside the venue.


Are there any items I cannot bring to Docks Academy?

The following list of items is prohibited:

Alcohol, own food and drink, glass containers or bottles, potential weapons, portable laser equipment including laser pens or any illegal or offensive items. Professional Recording Equipment.


Professional Recording Equipment

We politely request that you do not record or photograph the events at Docks Academy. We have a professional photographer on site, anyone found recording or photographing may be asked to leave.


Can I take food into Docks Academy for an event?

We regret to inform you that food is not allowed into Docks Academy during the majority of events. This may be lifted on occasional events that have a more informal setting. However, if food is on your agenda, Docks Beers do host a variety of food vendors – we recommend you arrive at Docks Beers in plenty of time, where you can enjoy food at your leisure in our taproom or outdoor space prior to the event.


Will there be strobe lighting or pyrotechnic in use?

Some shows will have some form of strobe lighting. If you have any concerns or questions on a particular show then please get in touch and we’ll be happy to assist where we can.


Is the show seated, standing or around tables?

Each event on the website will explain whether it is seated (Traditional theatre style), standing (No seats will be available) or tables (Informal events such as Docktoberfest and Christmas).

covid-19 info - updated December 2021

Docks Academy wants to keep you updated on changes in our processes during the covid pandemic. Please note; that this information is under constant review.

Please help us by abiding by these guidelines:

  • The major change that affects our venue is that masks are now compulsory for indoor venues. We encourage you to bring a mask with you and wear it if you so wish too. We require customers to wear face coverings when at a seated event in our venue, unless eating or drinking or exempt. We also encourage customers to wear face coverings at standing gigs in our venue, unless eating or drinking or exempt.
  • Please don’t come to our events if you have Covid symptoms, or believe you may have been exposed to infection.
  • We will not be operating a certification or NHS COVID pass scheme to enter our shows.
  • Please take a lateral flow test before attending a gig. 15 minutes of your time supports everyone’s safety #TakeaTest 
  • Free tests are available from your local pharmacy or free home delivery here: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
  • We will keep hand sanitiser points for you to use, and we encourage you all to keep up with thorough and regular washing of hands. 
  • We will retain Track and Trace QR codes for customers to check in, but on a voluntary basis only.
  • Docks Academy will continue to keep the venue well ventilated with doors and windows open where we can to enable air to circulate the space. We also encourage you to use outdoor spaces before, between and after performances.
  • We will be deep cleaning the building regularly, and we will be using contact cleaning solutions which will reduce the risk of contact infections.
  • We will remain a Cashless venue. Card payments only please.
  • We recommend booking tickets in advance and this will continue to be a contactless service. Tickets purchased on the door will also be card payment only.

We want to thank you all for your constant support and consideration for our team, who’ve worked so hard over a difficult year. We are excited to now be moving forward, but please rest assured we’ll always do our best to keep you safe within government guidelines.