Docks Academy > Venue FAQs

venue faqs

where to find us

getting to us

covid-19 info

ticket info

accessibility

general info

where to find us

Docks Academy is located on the corner of King Edward Street and Fotherby Street, 100 metres away from Victoria Street Tesco.

Our address is:
The Church, King Edward Street, Grimsby DN31 3JD.

The venue is on the first floor above Docks Beers.

getting to docks academy

walking

We are a 16 minute walk from Grimsby Town train station.  The scenic and quickest route is down Victoria Street to the Riverhead, cross over Frederick Ward Way. Take the foot bridge over the river Freshney and walk straight along the waterfront footpath past the Grimsby Fishing Heritage Centre and then Sainsburys on your left and all the way up to Corporation Bridge.  Cross over the bridge and head straight over the Victoria Street traffic lights.  At the roundabout by the entry to Victoria Street Tesco turn left up King Edward Street.


via bus

The nearest stop is Victoria Street Tesco on bus routes 1, 2 and 20. Buses can be caught from the bus terminal at the Riverhead Exchange in the Town Centre.

Timetables for local bus services are available to view below:

bus timetables


via car

Head for the Victoria Street Tesco. We are well placed if you are heading into Grimsby on the A180. At the last roundabout on the dual carriageway into town take the second exit and turn left on to Lower Spring Street (just after KFC) and right on to King Edward Street.


parking

There is limited on street parking on King Edward Street. The nearest 24 hour public car park is Grime Street pay and display a 7 minute walk away. There is also time limited parking in the Victoria Retail Carpark opposite the Academy and at Victoria Street Tesco.

covid-19 info

Our team is constantly observing government updates and public guidelines with respect to COVID-19. Your safety and that of our team is our primary concern at Docks Academy and we want to ensure that you have a worry free and relaxed experience. As things stand you will need to remain at your allocated table for the duration of the event, except when using the toilet facilities or in case of emergency. Bar staff will come to your table regularly to take your order. You will see in place; tables of no more than 6, social distancing for both guests and staff, regular cleaning of all tables and facilities, table service and a contactless payment system.

Please help us by abiding by these guidelines:

  • Do not come to Docks Academy if you have any COVID-19 symptoms
  • Remain at your table unless you need to use the toilet facilities or in the event of an emergency
  • Respect the social distancing guidelines
  • Wash and sanitise your hands
  • Wear a face mask at all times, unless seated at your table

NHS Test and Trace

By booking your tickets online you will have provided all necessary information to be part of the NHS Test and Trace system. The contact details you provide to SeeTickets may be passed to the NHS Test and Trace team, if they make a request to the data controller. This is to enable them to notify you of potential exposure to COVID-19. Docks Academy can also access this information upon request to assist us if we become aware of a possible COVID-19 case in the vicinity.


When can I arrive?

Docks Academy doors will open 30 minutes prior to the start of the show to allow a steady flow of customers into the event. On arrival, please follow the Docks Academy signage to the correct entrance before your tickets are checked. In the event of a queue, please respect social distancing at all times.


What will happen on arrival?

On arrival, our team will ensure all social distancing guidelines are adhered to whilst scanning your tickets. You will be temperature checked by staff wearing masks and will then be escorted to a table by a member of Academy staff. Once seated, please remain at your allocated table for the duration of the event.


How will you ensure a safe environment and allow for social distancing?

We have reduced the capacity of the venue to facilitate social distancing. Right now, it’s all about the rule of 6. Tables of 6 will be arranged with a 2 metre space around them so if you need to get out of your seat you will be more than 1 metre away from other guests. We request our customers remain at their allocated table unless you need the toilet facilities or in the event of an emergency.


Will I need to wear a mask?

You are now expected to wear a face covering before entering an indoor space and keep it on until you leave. We insist you wear a mask when entering, leaving or moving around whilst you are inside the vicinity. We are happy for you to remove your mask when you are sitting comfortably at your table.


How can you ensure the drinks will be delivered safely?

Instructions for ordering drinks will be available on your table. You must not go to the bar to order drinks yourself. Our Academy bar team will take your order at your table, you can pay contactlessly and staff will return with your drinks shortly after. All staff will be adhering to strict hygiene procedures and wearing masks at all times.


Will there be sanitising areas at the event for staff and customers?

We will have hand sanitiser stations on arrival, outside each toilet location, plus additional hand sanitiser on each table. All our staff will receive extensive training around the appropriate safety procedures for maintaining the highest levels of hygiene. This includes regular hand washing, as well as the use of appropriate levels of PPE when preparing, serving and delivering beverages.


Can I come for a pre or aftershow beverage?

You may have a drink at your Academy table in the 30 minutes prior to the show start time, but after the show finishes audiences are not permitted to hang around in the Academy. Audiences will be instructed to leave and guided to the exit as soon as the show finishes.

Should you wish to stay on the premises and drink, we advise that you book a table for your party in the Docks Beers taproom for a pre show or after drink. This can be done via www.docksbeers.com. Please note, tables in Docks Beers cannot be guaranteed, it is an option for those that would like to.
Tables booked in the taproom are available for 2 hour slots.

Be aware that Docks Beers and Docks Academy will be closing at 10pm to ensure we are doing our part in helping the government tackle the ongoing pandemic.


What happens if I require assistance?

Simply raise your hand and a member of the team will be with you to assist immediately.

ticket info

Why are you selling tickets by table?

Due to COVID-19, we have decided to sell tickets on a table basis. We have available:

General Admission – Table for 2. (This ticket option will allow entry for up to 2 people who will be allocated their own table)

General Admission – Table for 4. (This ticket option will allow entry for up to 4 people who will be allocated their own table)

General Admission – Table for 6. (This ticket option will allow entry for up to 6 people who will be allocated at their own table)

Please note, in order to comply with government guidance, no more than 6 people will be allowed at any table.


Will it be appropriate for me and my guests?

Each event on the website will list an age recommendation. If the event is 18 plus, please ensure you bring a suitable form of ID. If we find anyone onsite who is underage or without suitable ID, you may be asked to leave the event.


How do I book tickets?

Tickets are available to purchase online only.

Click here to view the programme and book your event choice.

Please note, all Docks Academy ticket sales are handled online by SeeTickets. We do not have a box office on site. If you are unable to book online please come to the Docks Beers taproom and our staff will help you make an online purchase.


How will I get my ticket?

Tickets will be emailed to you as a Print at Home Ticket. Please ensure you bring these with you either as a printout or on a phone/mobile device and have them ready as you arrive at the venue. We need to scan these tickets on arrival.

If you cannot find your ticket confirmation email please check your inbox and spam for emails from donotreply@seetickets.com. If you can’t find an email the next step is to contact SeeTickets as they cannot release your data to us.

Customers may also collect pre-paid tickets from our box office on the day of the performance if they specified collection when booking their tickets.


Refunds & what happens if we go into lockdown again and the event can’t take place?

We operate a full refund policy via SeeTickets. This means that if any of our events are not able to take place SeeTickets will refund the ticket price, plus the booking fee. Rest assured SeeTickets is one of the biggest ticket providers in the UK. They sell tickets for many of the biggest festivals and events. Customers can be assured that their money is in safe hands.

For SeeTickets’ terms and conditions please visit this page

See Tickets Terms & Conditions


I am unable to use tickets I have purchased

We regret Docks Academy cannot buy back or resell tickets. However, you can relist them for resale on See Tickets. For more information visit:

See Tickets Fan-to-Fan Resales

accessibility

We regret that the Docks Academy is not yet wheelchair accessible. Currently the only way of entering the Docks Academy is via one flight of stairs. Please rest assured wheelchair access remains our highest priority. We have plans to install a wheelchair accessible lift and we sincerely hope that it will be in place by the end of 2020. We are grateful for your forbearance.

general info

What happens if I arrive late?

We ask customers to arrive at least 5 minutes prior to the event start time. If you arrive late, you may not be allowed to be admitted at artists discretion.


What will happen in bad weather?

The team will endeavour to ensure the most timely process of scanning tickets and permitting you entrance to the venue. All safety guidelines must be followed, so we suggest wearing appropriate outer-wear, should the weather be bad and you find yourself in a queue. We thank you for your forbearance and cooperation with this.


Can I bring my dog?

Guide, hearing and assistance dogs are welcome to the Academy


Am I allowed to smoke / vape?

Smoking; including e-cigarettes and vaping, is strictly not permitted within the building. There is a smoking area outside the venue.


Are there any items I cannot bring to Docks Academy?

The following list of items is prohibited:

Alcohol, own food and drink, glass containers or bottles, potential weapons, portable laser equipment including laser pens or any illegal or offensive items. Professional Recording Equipment.

We politely request that you do not record or photograph the events at Docks Academy. We have a professional photographer on site, anyone found recording or photographing may be asked to leave.