Docks Academy is committed to making sure everyone feels welcome. We want you to enjoy the event without worrying about your personal access needs and are here to support you as much as we can. We have listed a range of ways in which we can offer improvements to your visit with accessibility.
access at docks academy
We recommend you get in contact with us as soon as you are able to.
Email: tickets@docksacademy.com
Call: 07733 244110
All our tickets are through the website at www.docksacademy.com. You can purchase your tickets in Docks Beers Taproom Shop or future events at Docks Academy Box Office during an event.
● Entrance to Docks Beers Taproom through main front doors
● Outdoor seated area with tables and benches
● Entrance to Docks Academy through side doors (Pass yellow container)
● Window to order food at Mockingbird Street Food (Yellow Container)
● Lift located behind Docks Beers building
● Side entrance that is step-free to access
● X2 unisex toilets, including x1 unisex ambulant toilet
● Portable wheelchair ramp into main entrance
● Box Office available at Taproom Shop
● Lift to access First Floor, Docks Academy
● Staff available to assist with questions Mon to Thurs 12pm to 9pm, Fri – Sat 12pm to 11pm, Sun 12pm to 8pm
● Merchandise and Shop for Docks Beers
● Stairs to Docks Academy Box Office through side entrance
● Lift or stairs to Docks Academy’s Access Area
● Quick queue access
● Bar with lower counters
● Dedicated accessible area for wheelchairs users at music events
● Options for seating and stools at standing gigs (Limited space)
● Free companion ticket. Please request at tickets@docksacademy.com
● Early Access – not always guaranteed but staff will do their best to accommodate
● Assistant dogs are welcome. Let us know in advance.
● Toilets – Gents (5 urinals; 2 cubicles) and Ladies (5 cubicles)
● Accessible toilet with an alarm cord. A radar key is needed and available behind the bar. Accessible toilet is located at the opposite end of the venue to the access area and will require navigating through a crowd to get there. Staff or security are happy to assist with crowds.
● Ear protection behind the bar
● Access via stairs only
● Toilet facilities and shower cubicle
From Monday to Friday, businesses on King Edward close from 5pm, therefore when businesses are closed, you can park free of charge in front of these businesses. This also applies to all day and evening on a Saturday and Sunday. Therefore, you’ll be able to park very close to our building.
The next option would be to purchase a car parking space at Tesco car park via Horizon Parking, which costs around £2.50 www.horizonspaces.co.uk (Type in DN31 3JD for the Tesco car park). It’s unreserved parking, so a Blue Badge car parking space isn’t always guaranteed. You cannot pay for this parking in Tesco. It is through an App.
● Flashing lights, haze and strobe lighting are common at our event.
● We allow customers to bring medical provisions or own food / drink due to personal reasons. Security conducts bag searches on arrival. We advise you to let the team know in advance.
Our staff are fully trained in the event of an emergency and evacuation. Staff are briefed prior to every event and have a dedicated accessible staff member dedicated to ensuring your safety in exiting the building. Fire alarms are sounded by an audible alarm and a flashing light in the Academy.
● Dedicated refuge areas for those with disabilities
● Evacuation Chairs available in our upper levels, and trained staff to use them
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Coming Soon!
get in touch
Docks Academy is on a journey to improve its access and inclusive procedures all the time. We hope that this page offers you the information you need to enjoy your time with us. If you have any suggestions on how we can improve or can’t see the information you need, please email tickets@docksacademy.com